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Covid-19: Cancellation Policy Update
25th February 2021
PLEASE NOTE: We are closely monitoring the situation and are mindful that this is an evolving scenario, as such, we are continually reviewing our policy.
* Any current booking/reservation made directly with the hotel (not online) scheduled for arrival before 31st May 2021 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Please phone the hotel if you wish to change your booking. Details of each hotel can be found on our Contact Page.
* Non-refundable bookings made through our Tanoa Hotels website with travel dates commencing before 31st May 2021 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Bookings for travel commencing from 1st June 2021 can be held in credit for up to six months from the scheduled date of check in, and used towards a future booking. Please forward your booking confirmation to the hotel reservation team in question to enquire about how this works.
* For bookings made by a travel agent (either online or other), guests are advised to please contact the agent or booking platform directly.
* All new reservations made between today and 31st May 2021 for any future arrival date can be changed or cancelled at no change up to 48 hours before the scheduled arrival.
Covid-19: Cancellation Policy Update
7th October 2020
PLEASE NOTE: We are closely monitoring the situation and are mindful that this is an evolving scenario, as such, we will be reviewing our policy at the end of December.
* Any current booking/reservation made directly with the hotel (not online) scheduled for arrival before 31st December 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Please phone the hotel if you wish to change your booking. Details of each hotel can be found on our Contact Page.
* Non-refundable bookings made through our Tanoa Hotels website with travel dates commencing before 31st December 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Bookings for travel commencing from 1st January 2021 can be held in credit for up to six months from the scheduled date of check in, and used towards a future booking. Please forward your booking confirmation to the hotel reservation team in question to enquire about how this works.
* For bookings made by a travel agent (either online or other), guests are advised to please contact the agent or booking platform directly.
* All new reservations made between today and 31st December 2020 for any future arrival date can be changed or cancelled at no change up to 48 hours before the scheduled arrival.
Covid-19: Cancellation Policy Update
31st July 2020
PLEASE NOTE: We are closely monitoring the situation and are mindful that this is an evolving scenario, as such, we will be reviewing our policy at the end of August.
* Any current booking/reservation made directly with the hotel (not online) scheduled for arrival before 31st August 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Please phone the hotel if you wish to change your booking. Details of each hotel can be found on our Contact Page.
* Non-refundable bookings made through our Tanoa Hotels website with travel dates commencing before 31st August 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Bookings for travel commencing from 1st September 2020 can be held in credit for up to six months from the scheduled date of check in, and used towards a future booking. Please forward your booking confirmation to the hotel reservation team in question to enquire about how this works.
* For bookings made by a travel agent (either online or other), guests are advised to please contact the agent or booking platform directly.
* All new reservations made between today and 31st August 2020 for any future arrival date can be changed or cancelled at no change up to 48 hours before the scheduled arrival.
Covid-19: Cancellation Policy Update
21 May 2020
PLEASE NOTE: We are closely monitoring the situation and are mindful that this is an evolving scenario, as such, we will be reviewing our policy at the end of June.
* Any current booking/reservation made directly with the hotel (not online) scheduled for arrival before 30th June 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Please phone the hotel if you wish to change your booking. Details of each hotel can be found on our Contact Page.
* Non-refundable bookings made through our Tanoa Hotels website with travel dates commencing before 30th June 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Bookings for travel commencing from 1st July 2020 can be held in credit for up to six months from the scheduled date of check in, and used towards a future booking. Please forward your booking confirmation to the hotel reservation team in question to enquire about how this works.
* For bookings made by a travel agent (either online or other), guests are advised to please contact the agent or booking platform directly.
* All new reservations made between today and 30th June 2020 for any future arrival date can be changed or cancelled at no change up to 48 hours before the scheduled arrival.
Covid-19 Update - Tanoa Plaza Hotel
1 May 2020
It is with regret that we advise that Tanoa Plaza Hotel in Suva, Fiji is closed from today. We trust you understand our position and be assured we are doing everything in our control to support both our guests and staff over this difficult period. We will continue to keep you updated. Should you need any further assistance or updates, please contact the General Manager at plazamanager@tanoahotels.com.
Covid-19 Update - Tanoa Skylodge Hotel
3 April 2020
It is with regret that we advise that Tanoa Skylodge Hotel in Nadi, Fiji will close on Monday 6 April 2020. Existing guests and future reservations will be transferred to Tanoa International Hotel which is still operating in a limited capacity. We trust you understand our position and be assured we are doing everything in our control to support both our guests and staff over this difficult period. We will continue to keep you updated.
Covid-19 Update - Tanoa Plaza Hotel
1 April 2020
Tanoa Plaza Hotel are not taking any online bookings for travel from now until 31st May 2020. They are operating on a skeleton staff during this time and are only accepting bookings from local guests (subject to availability). Please call their reception on 331 2300 to make a reservation, or if you have any queries. The restaurant is open to hotel guests only and will only be serving basic meals as required.
Covid-19 Update
27 March 2020
As of today all Tanoa Hotels in Fiji, Samoa and Tonga still remain open. Due to the countrywide lock down in New Zealand, Russell Cottages is closed until at least the 23rd April.
Our Fiji, Samoa and Tonga hotels all have reduced staff numbers to meet the demand and some have limited their food and beverage hours of operation. Local produce is readily available and importation supply lines continue to operate.
Please be assured that all hotels have introduced a full health and safety practice for guests and staff alike. This features availability of sanitising material, protective uniforms, personal space awareness and self isolating options if required.
In these uncertain times the Tanoa Hotel Group strives to continue supporting our guests and staff. We trust you and your family remain safe and we will continue to keep you updated with changes to our operations.
Covid-19: Cancellation Policy Update
20 March 2020
In line with the large online travel agencies, we would like to offer our guests a more flexible option with regards to Non-Refundable bookings. Please see our updated policy below.
* Any current booking/reservation made directly with the hotel (not online) scheduled for arrival before 31st May 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Please phone the hotel if you wish to change your booking. Details of each hotel can be found on our Contact Page.
* Non-refundable bookings made through our Tanoa Hotels website with travel dates commencing before 31st May 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s scheduled arrival. Bookings for travel commencing from 1st June 2020 can be held in credit for up to six months from the scheduled date of check in, and used towards a future booking. Please forward your booking confirmation to the hotel reservation team in question to enquire about how this works.
* For bookings made by a travel agent (either online or other), guests are advised to please contact the agent or booking platform directly.
* All new reservations made between today and 31st May 2020 for any future arrival date can be changed or cancelled at no change up to 48 hours before the scheduled arrival.
Tanoa Hotel Group Special Notice: Coronavirus (COVID-19)
15 March 2020
Tanoa Group wishes to advise increased flexibility for those whose travel plans may be affected by the response to coronavirus (COVID-19).
As of today there have been no reported cases of COVID-19 in Fiji, Samoa, and Tonga however a number of additional in-house measures have been put in place by Tanoa Hotel Group to ensure the highest standards of hygiene are maintained. We are carefully following the guidelines provided by government health officials and the World Health Organisation and monitoring developments to protect our staff, our guests and the general public.
Our flexible booking policies ensure you can book with confidence and not be penalised if you cancel within 48 hours of your arrival. In addition to this, Tanoa Hotel Group will:
* Any reservation made direct with the hotel scheduled for arrival before April 30, 2020 can be changed or cancelled free of charge up to 48 hours before a guest’s schedule arrival. (Please phone the hotel if you wish to change your booking. details of each hotel can be found on our Contact Page.
* For bookings made by a travel agent or online booking platform, guests are advised to please contact the agent or booking platform directly
* All new reservations made between today and April 30, 2020 for any future arrival date can be changed or cancelled at no change up to 48 hours before the scheduled arrival
Tanoa Hotel Group is committed to delivering excellent customer service every day. If you are travelling now or in the future, we are ready to welcome you and ensure you have an exceptional and enjoyable stay.
Tanoa Hotel Group